No, we supply all products and equipment for your clean using premium eco friendly products where possible. Miniml and Jangro enviro are the main products that we use.

We understand the importance of knowing who is in your home, therefore you will have the same cleaning member for each visit.

Please note: Whilst your cleaner is on holiday you can request a temporary replacement

The consultation is so you can show us around your property and we can discuss exactly what you would like. If you are short of time we can also set up a video call and discuss your clean but please be aware if you choose this option your quoted cleaning time is an estimate and may change slightly.

Not at all, you’re welcome to be home, but many of our clients choose not to be. As we don’t retain keys, we ask that access is arranged using a secure key box or another agreed option for your convenience.

Yes, all of our cleaners love animals and our products are all safe to be used around pets

If you need to cancel or rearrange your clean, please let us know as early as possible, ideally with at least one week’s notice. We do require a minimum of 48 hours’ notice, otherwise the full fee may apply. For public holidays, we’ll be in touch to organise a suitable alternative.

If you need to cancel altogether 4 weeks notice is required.

Yes, we have public liability, product liability and employers' liability insurance

All products and supplies are included in our prices. You can pay in a variety of ways, including standing order, cash or electronic transfer.

At Whitchurch Cleaning Services, we provide a fully bespoke cleaning experience tailored to each individual property. Our goal is to leave your home looking and feeling exactly as you want it.

As every clean is unique, our services are charged on an hourly basis. This allows us to offer complete flexibility while maintaining the highest standards. We are committed to delivering exceptional results with a focus on quality, reliability, and clear communication at every stage.

We can provide normal office hours or early hours if preferred.

Every home is different, so the time required will depend on the size of your property, the number of rooms, and the level of clean you’d like.

We’ll carry out a consultation to understand exactly what you’re looking for and suggest the right number of hours for you. From there, you can choose how you’d like us to prioritise your space.